The customer has seen significant growth opportunities in a challenging market through a reassessment of their production and warehousing capabilities and ultimately redefining potential customer expectations.

The customer needed a production control plan to ensure on-time-delivery of short-run and quick turn-around print jobs for a wide range of customer requirements. This included analysis and stream-lining of all production pre-processing, customer interaction processes, printing, secondary processing, packaging and delivery.

IET provided current and objective measurement of the entire business process stream to the team to challenge existing paradigms of the printing production process. The solutions included electronic and web solutions to pre-production management, a production capacity planning and management board, visual control of all in-process production, a “print today and package tomorrow” philosophy of production, and significant personnel education and teamwork. IET engineers completed process mapping, time studies and work sampling, layouts and material flow plans, and led team reviews to ensure streamline process and appropriate team buy-in to changes. The improvements and changes were completed inhouse with minimal capital investment and have lead the company to see significant sales growth due to the redefined production and service model.